RetentionForge - Service Partner
RetentionForge designs customer success operating systems for scaling SaaS companies, defining the metrics, organizational structures, and playbooks that turn post-sale operations into growth engines.
How It Works
RetentionForge designs the "what" and "why" - the high-impact health scores, team structures, and metrics that move the needle.
Sparkl provides the "how" - real-time data signals, automated proactive alerts, and shared visibility across Customer Success, Support, and Product teams.
Together: Strategy that actually gets executed. Metrics that teams actually trust. Retention that scales.
Designed for Sparkl customers who are
Scaling your CS organization and need structure
Building health scores that your team will actually use
Trying to align CS, Support, and Product around shared retention metrics
